There are many professional cleaning companies to choose from. They usually offer a wide range of services, e.g. commercial cleaning services, office cleaning services, contract cleaning, etc. How can you make sure you select the right company for your cleaning requirements?
We believe that there are a number of key questions you should ask before partnering with any cleaning company. Positive responses to these questions will help give you confidence in their professionalism, integrity and capability.
1. How long have you been in business?
Experience matters because cleaning companies that have been in business for a number of years will have a depth and breadth of experience which your business can benefit from. Cleaning companies that have managed to survive in a very competitive market for a number of years will usually have achieved this through repeat customers and long term contracts. This will give you confidence in their capability and level of customer satisfaction.
2. What is your experience or expertise in cleaning a particular type of business?
It is often assumed that cleaning is a relatively low-level, “one shoe fits all” operation. This is not the case and it is best to select a company that has particular strengths, capabilities and testimonials in the sector you are interested in e.g. retail, hospitality and leisure, GP and medical centre cleaning etc
3. Do you have actual physical offices?
Having a physical, registered office is important because it demonstrates a degree of commitment and professionalism. Would you really be happy choosing a company that is operating out of its front room?
4. Do you have a contactable phone number, during office hours and out of hours?
Communication is extremely important in the cleaning industry. When employees are working in your organisation, it is important that there is a contact number that can be used if you have any issues e.g. cleaner absence, cleaning queries, schedule changes etc. Having the ability to contact your cleaning partner during core office hours and indeed outside core hours is very important.
5. Do you have a website?
Most established commercial cleaning companies should have a website detailing the sectors they cover, accreditations, testimonials etc. It will also give any prospective customers a good insight into the company ethos.
6. Do you have good customer reviews?
Increasingly more and more of us seek out reviews before we purchase virtually anything. Commercial cleaning is no different, look at testimonials on their website, Google, Yelp etc. and form a view.
7. Do you have enough staff to cover sickness and holidays?
Choosing a commercial cleaning company with the capacity to provide staff to cover staff sickness or holidays is a must for most businesses. As a business owner, you should expect regularly scheduled cleaning to take place seamlessly and to the same high standard regardless of staff issues.
8. What is your staff retention like?
Unsurprisingly, most businesses prefer to have the same cleaning staff on site as per the cleaning schedule. This is because regular cleaners come to understand the organisation’s needs and quirks. As a result, any potential issues or problems are kept to a minimum. A cleaning company with a low turnover of staff makes this scenario much more likely.
9. How flexible are you about working around our core business hours?
Commercial businesses generally have extremely demanding requirements and pressures. A good cleaning company will recognise this and be prepared to work hours to suit. This will help minimise any disruption to the business whilst maintaining a fully professional cleaning service.
10. Do you supply your own cleaning equipment and materials?
A professional commercial cleaning company should be able to supply its own professional equipment and cleaning materials. As cleaning experts, they are best placed to select and provide the most suitable materials for any particular job. However, they should also be open to listening to your suggestions and preferences if you have particular requirements.
Pure Cleaning (Scotland) is a professional cleaning company with offices in Edinburgh and Glasgow. To find out more about our commercial cleaning services for businesses, please get in touch or give us a call on 0131 202 9161 or 0141 354 1616